Shipping policy

 

Processing & Shipping Times

• Orders are processed within 1 business day (excluding weekends and holidays) after receiving payment confirmation.
• Once processed, shipping times vary based on location and shipping method selected at checkout:
• Standard Shipping: Most shipments are 1 to 3 business days, but can be up to 7 depending on location.

Shipping Rates & Carriers

• Shipping rates are calculated at checkout based on your location and the weight of your order.
• We use UPS and other 3rd parties to ensure reliable fulfillment and delivery.

International Shipping

• We currently ship to the continental U.S.
• International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.
• Shipping times for international orders vary based on customs processing and local carrier services.

Tracking Your Order

• Once your order ships, you will receive a confirmation email with a tracking number from us.
• You can track your package using the link provided in the email or directly through UPS.

Order Issues & Delays

• If your package is delayed or missing, please contact our support team at support@smarthomefinder.com.
• We are not responsible for shipping delays caused by carriers, weather, or customs processing.

Lost or Stolen Packages

• If your package is marked as delivered but you have not received it, please check with neighbors or your local carrier.
• We are not responsible for stolen packages but will assist in filing a claim with the carrier.

Returns & Exchanges

• If you need to return or exchange an item, please refer to our Refund Policy for instructions.

For any questions, feel free to contact us at support@smarthomefinder.com.